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Customer Value & Strategy Deployment

Customer value is the first and possibly most important of the lean principles. Lack of clarity as to ‘value in the eyes of the customer’ often renders all our other lean efforts ineffectual and even...

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Random but Reflective Ramblings of a Lone Consultant – No.2 Know your...

Eventually after 5 years of trying I eventually managed to hold down a regular position in our Rugby Clubs first team-weights Monday and Wednesday, team training Tuesday and Thursday and limiting cider...

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The Power of Customer Value

The first of the five traditional lean principles probably remains the most elusive. Many companies, who are deeply embroiled in lean and continuous improvement, fail to put sufficient effort into...

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Billy and the Duchess Café

Customer Mr Parker a senior purchasing manager from a leading welsh automotive company is going to London for a conference on the benefits of big picture mapping. His expectations for the course is...

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